How can we help you?
We’re here to answer all your questions. Fill out the form and we’ll get back to you as soon as possible.
Contact us
Phone
Support email
28020 Madrid, España
Head office
Contact form
Data controller: MACCORP EXACT CHANGE EP, S.A. / Calle Orense 6 / 28020 Madrid. Purpose of processing: to handle received communications and requests, if authorized, to send commercial information. Legal basis: Data subject’s consent. Data retention criteria: data will be retained as long as there is a mutual interest in maintaining the purpose of the processing. Data communication: no data transfers are foreseen. Rights of the data subject: Right to withdraw consent at any time; right of access, rectification, portability, and erasure of data; right to restrict or object to processing; right to lodge a complaint with the supervisory authority (www.agpd.es) if the processing does not comply with current regulations. DPO contact details. More information available in the privacy policy.
Frequently Asked Questions
How long does it take to get a response?
Once the form has been submitted, our team will contact you within a maximum of 24/48 business hours to resolve all your questions.
Regarding the account opening process, the Compliance and New Customer Acceptance Department at Exact Payments requests certain corporate documentation in order to carry out a Due Diligence for new client acceptance. This process takes approximately 48 hours.
Does Exact Payments charge any fees?
There are no opening, maintenance, or cancellation fees for Payment Accounts. In other words, there are no hidden charges. The exchange rate we apply will always be the most competitive for our clients.
What information should I include in my message?
Make sure that your contact phone number and email are written correctly. You also have a field where you can explain everything you need about your business. The more information we have, the easier it will be to adapt to your needs.