Customer Service Department
Your satisfaction is our priority
Maccorp Exact Change, E.P., S.A. has a Customer Service Department responsible for handling and resolving complaints and claims submitted by its customers, concerning their legally recognized interests and rights.
Customer Service Department Addresses
Postal Address
C/ Orense n潞 6
28020 MADRID
Resolution Period
The Department has a period of fifteen business days, starting from the date of submission of the complaint or claim, to issue a decision.
En caso de disconformidad
En el supuesto de que dentro de los plazos establecidos no se hubiera emitido pronunciamiento sobre el fondo de lo planteado, o el reclamante no estuviera conforme con la resoluci贸n recibida, podr谩 este acudir al Servicio de Reclamaciones del Banco de Espa帽a.
En caso de disconformidad con la resoluci贸n del SAC, puede acudir a continuaci贸n de la recepci贸n de la misma al Servicio de Reclamaciones del Banco de Espa帽a.
En todo caso, el reclamante consumidor que no reciba respuesta del SAC, cuenta con un plazo m谩ximo de un a帽o desde la fecha de presentaci贸n de su reclamaci贸n ante dicho Servicio, para acudir al Servicio de Reclamaciones del Banco de Espa帽a y presentar la reclamaci贸n correspondiente.
Customer Protection Regulations
Maccorp Exact Change, E.P., S.A. has a Customer Protection Regulation that governs the activity of the Customer Service Department, as well as the procedure for submitting and processing complaints and claims. This Regulation is available to customers at public offices and on the company鈥檚 website.
Reference Legislation
Law 7/2017, of November 2
Incorporating Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution in consumer matters, into Spanish law.
Royal Decree-Law 19/2018, of November 23
On payment services and other urgent financial measures.
Ministerial Order ECO/734/2004 of March 11
On Customer Service Departments and the Customer Ombudsman for Financial Institutions.
Circular 8/90 of the Bank of Spain
On Transaction Transparency and Customer Protection.
We are committed to providing quality service and resolving any issue quickly and efficiently.